Privacy Policy

1. Who We Are

Greater Memphis Workforce Development Board (“we,” “us,” or “our”) oversees workforce development services in Shelby, Fayette, Tipton, and Lauderdale counties. We administer these services under the Workforce Innovation and Opportunity Act of 2014 and are committed to protecting the privacy of individuals who visit our website or engage with our services.

2. Information We Collect

We collect the following types of information:

  • Personal Information You Provide: This may include your name, email address, phone number, mailing address, organization name, or any other details you submit through forms, surveys, emails, or job-related inquiries.

  • Technical and Usage Data: This includes your IP address, browser type, device type, and information about how you use our website. We collect this data through cookies and similar technologies.

  • Third-Party Sources: We may receive information about you from partner agencies or organizations as part of providing workforce development services.

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries or requests

  • Connect individuals with job opportunities, training, or workforce programs

  • Communicate about appointments, deadlines, or services

  • Improve the performance and security of our website

  • Meet program reporting and compliance requirements

4. How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. This includes access restrictions, secure storage systems, and staff training. Sensitive information, such as health-related or exposure information, is stored in restricted systems with access limited to authorized personnel only.

5. Data Retention

We retain personal data for as long as necessary to support workforce programs, comply with legal requirements, or complete reporting obligations. When data is no longer needed, we securely delete or destroy it.

6. Sharing Your Information

We may share your information with:

  • Government agencies, contractors, or partners involved in workforce services

  • Third-party service providers that help us manage communications, analytics, or technical operations

  • Legal authorities when required to comply with laws or investigations

  • Successor organizations in the event of restructuring

We do not allow third parties to use your information for purposes unrelated to workforce services.

6A. Text Messaging and Notifications

If you opt in to receive text messages from Greater Memphis Workforce, we may send you SMS alerts related to:

  • Appointment reminders

  • Job postings or career events

  • Program changes or updates

  • Emergency notifications

Your phone number will only be used for workforce-related messaging and will not be sold or shared with outside parties. Message frequency may vary. Standard message and data rates may apply.

You may opt out of receiving messages at any time by replying STOP. For assistance, reply HELP or call our office directly at 901-543-3631.

7. Your Privacy Rights

You may have the right to:

  • Request access to the personal information we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data, unless we are legally required to retain it

  • Limit or object to how your data is used in certain cases

To make a request or ask questions about your privacy rights, contact us using the information at the bottom of this policy.

8. Cookies and Tracking

We use cookies and other tracking tools to improve our website’s performance and understand user behavior. These tools help us identify problems, improve navigation, and deliver better content. You can adjust your browser settings to refuse cookies, but this may limit some website functionality.

9. External Links

Our website may contain links to other websites or platforms. We are not responsible for the content or privacy practices of these external sites. You should review their privacy policies separately before sharing your information.

10. No Data Sales

We do not sell, rent, or trade your personal information to third parties under any circumstances.

11. Medical and Sensitive Information

If we collect any health-related data, including exposure notifications or medical documentation, it is handled according to strict privacy protocols. Only authorized staff may access this data, and it is shared only when necessary for program operations or required by law.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, laws, or services. The “Last Updated” date at the top of this page will be revised when changes are made. We recommend reviewing this policy periodically.

13. Contact Us

Greater Memphis Workforce Development Board
1350 Concourse Avenue, Suite 668
Memphis, TN 38104
Email: Contact Us